I haven't received my package, what's next?

Modified on Tue, 02 May 2023 at 08:20 PM

If you are notified that your package has been delivered and you do not see it, kindly check with everyone in your household that they have not received the item or check a common second location like your mailroom or concierge. 


If you still cannot find it, please contact UniUni customer support at 1-800-282-2468 from 10 am to 9 pm EST or submit a ticket online Submit a ticket: UniUni Help Centre. We can investigate the delivery for you (our drivers take photo documentation of every delivery). If this does not solve the problem, you may contact the seller/vendor to open a claim and request a replacement or a refund. 

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If you could not find help from our tracking page or the FAQs, our contact form above is a great way to reach us. You may also call to speak with a UniUni customer support representative.
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