I can't find my package in your tracking system, what do I do?

Modified on Tue, 2 May, 2023 at 8:16 PM

If your tracking number is entered correctly at www.uniuni.com/tracking, and you still don’t see an update, your parcel may not have arrived at a UniUni facility for delivery. Please allow up to five business days for the status of your parcel to be updated. 

If you are still having difficulty, please contact UniUni customer support at 1-800-282-2468 from 10 am to 9 pm EST or submit a ticket online Submit a ticket: UniUni Help Centre

We can then track the status of your package by your name or phone number. 

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Toll-free UniUni Customer Support
If you could not find help from our tracking page or the FAQs, our contact form above is a great way to reach us. You may also call to speak with a UniUni customer support representative.
Canada and the USA
10am-9pm EST