On Boarding Checklist

Modified on Fri, 13 Jan 2023 at 07:24 PM



  • Set up CRM (FreshDesk)
  • Set up phone access (Avoxi)
  • UNIMAP/Incident Management Tool access
  • Provide Second delivery sheets (East Coast/West Coast)
  • Provide access to the Google sheets for the Call Centre organization. (Branch addresses/phone numbers, schedule)
  • Provide parcelapp.com website
  • Call center supervisors must test agents' sounds and hearing capabilities on devices. Test internet strength and connectivity.
  • Provide one day of shadowing the Agent for call accuracy and knowledge check.
  • Training Manual overview.
  • Do the tests that are in the manual and pass with 90%.
  • Provide one day of shadowing the Agent for call accuracy and knowledge check.
  • Enter 4 week training bootcamp with your designated Team Leader

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