On Boarding Checklist

Modified on Fri, 13 Jan 2023 at 07:24 PM

Set up CRM (FreshDesk)
Set up phone access (Avoxi)
UNIMAP/Incident Management Tool access
Provide Second delivery sheets (East Coast/West Coast)
Provide access to the Google sheets for the Call Centre organization. (Branch addresses/phone numbers, schedule)
Provide parcelapp.com website
Call center supervisors must test agents' sounds and hearing capabilities on devices. Test internet strength and connectivity.
Provide one day of shadowing the Agent for call accuracy and knowledge check.
Training Manual overview.
Do the tests that are in the manual and pass with 90%.
Provide one day of shadowing the Agent for call accuracy and knowledge check.
Enter 4 week training bootcamp with your designated Team Leader